Includes ID, proof of address, and payment method ownership.
Varies based on payment method and pending bonus conditions.
Live odds update every 5 to 10 seconds during events.
Specific thresholds depend on user verification status and region.
Interface and Navigation
The Related Casino interface separates the casino lobby from the sportsbook into two distinct tabs within the main header. Users typically start by selecting a game category or a sport to view available markets. The layout places the search bar prominently at the top for quick access to specific titles or teams.
Navigation relies on a left-hand menu that expands to show sub-categories like slots, table games, or specific sports leagues. Filters allow users to sort by provider, popularity, or RTP percentage. The design ensures that the bet slip remains visible on the right side of the screen regardless of the selected section.
- Left-hand menu expands for sub-categories.
- Bet slip stays visible on the right.
Registration and Verification
Creating an account requires entering a valid email address and setting a strong password. The system sends a one-time code to confirm the identity before granting full access to the cashier. Users must then complete the KYC process by uploading specific documents to unlock withdrawal capabilities.
Verification typically involves submitting a government-issued ID and a utility bill for address proof. Some users may also need to provide a photo of the front and back of their payment card. This process ensures compliance with local regulations and prevents fraud on the platform.
- One-time code confirms email address.
- ID and utility bill required for KYC.
Payments and Limits
The cashier section supports various payment methods including credit cards, e-wallets, and bank transfers. Deposits are usually processed instantly, while withdrawals require a manual review period. The platform enforces daily and weekly deposit limits that adjust based on the user's account status and verification level.
Withdrawal requests are routed to the original deposit method whenever possible to prevent money laundering. Processing times range from 24 to 72 hours depending on the selected provider. Failed transactions often result from insufficient funds or mismatched account names.
- Instant deposits via e-wallets.
- 24 to 72 hour withdrawal review.
Responsible Gaming Tools
Related Casino provides built-in tools to help users manage their spending and time on the site. Users can set daily, weekly, or monthly deposit limits that cannot be exceeded without contacting support. These limits apply to the total balance across both the casino and sportsbook sections.
Self-exclusion options allow users to block access to their account for a set period, ranging from 24 hours to permanent suspension. Session timers remind players of their total playtime, and cooling-off periods can be activated if a user feels they are losing control. These features are accessible directly from the user profile menu.
- Daily deposit limits adjustable in profile.
- Session timers track total playtime.
Support and Restrictions
Customer support is available through a live chat widget and a dedicated email address. Response times vary, but live chat usually connects users within a few minutes during business hours. Support agents can assist with account issues, payment delays, or bonus clarification.
Access to the platform is restricted in certain jurisdictions where online gambling is illegal. Users attempting to register from these regions will receive an error message and be unable to complete the sign-up process. The site uses geo-location technology to detect and block restricted IP addresses automatically.
- Live chat connects within minutes.
- Geo-location blocks restricted IPs.
Further Resources
Frequently Asked Questions
How long does the identity verification process take for new accounts?
Verification typically takes 24 to 72 hours after submitting the ID and address documents.
Can I withdraw winnings to a different bank account than the one used for deposit?
No, withdrawals must generally be sent back to the original payment method used for the deposit.